Research Operations Manager

About Hyfe

Hyfe is the global leader in cough. We deliver cough-monitoring and analysis services for thousands of researchers, pharma, physicians and patients across the world.

We've built a great team that prioritizes outcomes over inputs, constant learning and mutual respect. Our ~30 person team, based across 14 countries to date, brings together brilliant scientists, clinicians, engineers and commercial experts to build an exciting fast-growing business.

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‍Goal:

Deliver high-quality clinical study services to Hyfe clients both pharma & academic. Manage all operational aspects of delivering our research services and meeting clients’ time, budgetary & data-quality needs.

Responsibilities:

1. Oversee research studies from start to end, ensuring they run successfully
2. Build strong relationships with pharma and academic clients, and other relevant stakeholders
3. Ensure high-quality execution of Hyfe’s wraparound research services including documentation, logistics, training, helpdesk/ technical support, collaborating with Hyfe team members where relevant
4. Ensure compliance with expected standards relevant to each study
5. Report progress from studies to Hyfe team
6. Contribute to new sales via providing tools, content & customer intelligence
7. Be the voice of client feedback; assess needs and suggest new features for product development
8. Work with the wider team to build the infrastructure that allows us to scale our engagement with researchers
9. Coordinate and oversee data collection from research partnerships for the purpose of building the world’s largest and most-detailed cough-centric database for future algorithm development and insights generation

Qualifications

• Bachelor's degree or equivalent
• Minimum of 6 years of experience in research operations, clinical trials, or a related field within the healthcare, pharmaceutical, or biotechnology industry.
• Proven track record of leading and managing research projects
• Experience in both preclinical and clinical research phases is highly desirable.
• Strong project management skills, including experience with project management tools 
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Strong interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders, including academic partners, regulatory agencies, and industry collaborators.
• Understanding of Good Clinical Practice (GCP) and other relevant standards and guidelines 
• Commitment to ethical research practices and the highest standards of integrity.
• Experience in a startup is preferred

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